Returns Policy
Start with the reference
Request a return within 21 calendar days after delivery by emailing your reference, item name, quantity and reason. Tell us whether the issue is a change of mind, damage, a fault or a mismatch with the listing, so we can give the correct instructions. Send eligible goods within 14 calendar days after our acknowledgement. Contact us before posting so that we can identify the parcel and agree the appropriate return arrangement. In-person drop-off is not offered.
Condition and careful inspection
For a change of mind, items must be clean, unused, unwashed and complete. Opening packaging to inspect the item does not itself exclude a return. Do not brush hair with an item you intend to return as unused, or wash a towel to test its absorbency. Keep the sold unit together: a sewn towel wrap is one item, not separate detachable accessories. Used brushes and washed or used towels are not eligible for a change-of-mind return. These conditions do not remove remedies for faulty, damaged or misdescribed goods, including a problem discovered during reasonable use.
Address and exact costs
The return destination is 681 South Simms Street Lakewood CO 80228. Include the reference supplied in our instructions and package the goods so pins, wooden barrels and sewn towel edges are protected. We arrange a standard change-of-mind return label for a flat $5.00, deducted from the refund. There is no restocking or acceptance fee: $0.00. Original outbound shipping is not refunded for a change of mind. Do not buy additional postage expecting automatic reimbursement; contact us first if the arranged method cannot be used.
Wrong, damaged or faulty items
Report the issue promptly, ideally within 7 calendar days after delivery. This reporting target does not shorten rights that cannot lawfully be limited. Describe the affected item and keep packaging until we provide instructions. Photographs can help establish the problem but are not the sole condition of assistance. Our error, damage or a defective item costs you $0.00 return carriage. We refund the affected goods and applicable outbound shipping or agree a replacement with you. We do not send an alternative product without your permission.
Inspection and refund
We inspect eligible returned goods and issue an approved refund within 5 business days after receipt. Business days are Monday through Friday excluding US federal holidays. Refunds use the original agreed payment method; your financial institution may require additional processing time. An unpaid order request has no funds to refund and can instead be canceled. If the item or condition does not match the return request, we explain the concern and discuss the available remedies rather than applying an undisclosed fee. Quote the reference when following up so we can connect the delivery, return and original request. Read Payment and Shipping for the original order process; mandatory consumer rights remain unaffected.
Contact the merchant
Penny Lane Hair Salon · Registration 20201506730 · 681 South Simms Street Lakewood CO 80228 · Email [email protected] · Phone 1 4017109700 · Website pennylanehairsalon.com.