Shipping Policy
Where we deliver
Penny Lane Hair Salon accepts delivery requests within the contiguous United States, including the District of Columbia. Alaska, Hawaii, US territories and international destinations are outside this offer. Supply a street address with a building number and a ZIP code matching the selected state. PO boxes are not supported by this checkout. Local pickup and expedited delivery are not offered. The merchant contact address is not an invitation to collect an order in person.
Charges before you proceed
Standard shipping is $5.00 per order. It becomes $0.00 when the merchandise subtotal before shipping and tax reaches $60.00. The threshold applies to the requested merchandise, not to a total inflated by shipping. If you change quantities before submission, the estimate updates accordingly. Product and shipping prices exclude applicable sales tax. We disclose applicable tax and the complete final total for your approval before acceptance or payment; the website does not invent a tax rate or show an unpaid request as a paid invoice.
Preparation and transit
Preparation is estimated at 1–3 business days after merchant acceptance and receipt of the agreed manual payment. Estimated delivery is 3–7 business days after dispatch. Business days mean Monday through Friday excluding US federal holidays. These are separate stages, not a single guaranteed arrival window measured from clicking Submit. A request reference confirms submission, not dispatch, stock reservation or delivery. We do not promise a particular carrier or an automated tracking service. Ask us for the available dispatch information when discussing an accepted order.
Correct an address early
Check spelling, unit numbers, city, state and ZIP before sending the request. If something changes, email the reference and corrected address as soon as possible. We check whether the correction can still be made and confirm any effect on the offer. After dispatch we cannot promise interception or redirection. If an address cannot be served, we discuss cancellation or a corrected destination rather than substituting one without your agreement. Do not send a second request simply to fix an address unless we have agreed to replace the first.
Delays and delivery problems
For a delayed or missing parcel, send the reference, item names, delivery address and what you have already checked. If safe, check with other household members and the usual delivery location. Do not put yourself at risk to retrieve a package. For wrong, damaged or incomplete goods, keep the goods and packaging while we agree next steps. Photos are useful but are not the only acceptable evidence. We review the issue and discuss an appropriate replacement, refund or investigation. Error-related return carriage costs you $0.00. A change-of-mind return instead follows the separate Returns Policy, including its label deduction and original shipping treatment. Our support response target is 2 business days; unresolved complaints receive a target update within 5 business days, not a guaranteed resolution date.
Contact the merchant
Penny Lane Hair Salon · Registration 20201506730 · 681 South Simms Street Lakewood CO 80228 · Email [email protected] · Phone 1 4017109700 · Website pennylanehairsalon.com.