Service Policy
What we can help compare
Penny Lane Hair Salon offers selection support for the manual hair brushes and salon towels in this catalogue. Ask about head construction, pin layout, dimensions, materials, sold quantity or the difference between towel shapes. Tell us the product name and the particular task you are comparing. An open-loop detangler, cushioned daily brush and dense finishing brush have different roles; no recommendation promises a particular texture result. A shoulder towel is not a cutting cape, chemical barrier or protective treatment product.
Contact and response targets
Use the email or phone below. Our response target is 2 business days, Monday through Friday excluding US federal holidays. This is a service target, not a statement of staffed store hours or a guaranteed resolution time. Include your reference for an existing request, the product name, the quantity affected and a short description of what you need. Do not send financial credentials or sensitive health information. If a question concerns another person's order, we may need permission or a proportionate identity check before discussing personal details.
Amendments and cancellations
Ask to change an address, quantity or item as soon as possible and quote the saved reference. We check the current stage and confirm whether a change is possible, including any revised total for your approval. Cancel an unaccepted request without charge. For an accepted order, request cancellation before dispatch; we cannot promise to intercept a parcel already sent. After dispatch, follow the Returns Policy. Do not assume that a second checkout automatically cancels the first, or that a phone message changes an agreed address before we confirm it.
Problems with delivered goods
For missing, wrong, damaged or incomplete goods, explain which item and how many units are affected. Keep packaging and the goods while we review the saved request and listing. Photographs help but are not the only evidence accepted. We discuss replacement or refund and do not substitute a different construction without agreement. Error-related return carriage is $0.00. Change-of-mind returns have a 21-calendar-day request window after delivery and a $5.00 arranged-label deduction; read Returns for all conditions. Support does not impose a separate restocking fee.
Limits, follow-up and escalation
This storefront does not offer appointments, custom manufacturing, installation, diagnosis or a repair program. Care guidance is based on the published construction: wood should be wiped rather than soaked, and towel pockets should dry fully. We do not promise disinfection performance or a guaranteed styling outcome. If your complaint remains unresolved, request a written update using the original reference; our update target is 5 business days. Explain the resolution you seek and any new information. You may also consult the Colorado Attorney General consumer complaint channel at https://coag.gov/file-complaint/. That channel is independent, not an affiliation or guarantee of individual recovery. Nothing in this support process limits rights that cannot lawfully be excluded.
Contact the merchant
Penny Lane Hair Salon · Registration 20201506730 · 681 South Simms Street Lakewood CO 80228 · Email [email protected] · Phone 1 4017109700 · Website pennylanehairsalon.com.